To reset a user's password an account administrator will need to log in to Marketscape Admin and reset the password as part of editing the user's account. There is no way to reset a user's password from within Marketscape CRM.
This procedure can not be used for companies that use SSO to log in to Trella Health products.
In this article
- Logging in to Marketscape Admin
- Resetting a user's password.
For a complete overview of managing user accounts, see Creating and Editing User Accounts.
Logging in to Marketscape Admin
| There are three ways to get to Marketscape Admin tools for the Marketscape platform: | |
| 1) Navigate to Admin.TrellaHealth.com and log in using your Marketscape login credentials. | |
|
2) Log in to Marketscape Insights On the "Choose Application" page, click the Admin button. Image at right |
 |
|
3) From within Marketscape Insights. Click on the small menu dropdown at the top of any page, then click on the "Admin" link. See image at right. |
 |
|
Following any of the three options above, Marketscape Admin tools will open - at right. Click on the "Users" button. (Users is the default page.) |
 |
 For options 2 and 3 above, you might need to provide your login credentials again. |
|
Resetting a User's Password
| Once you navigate to Marketscape Admin, click on the "Users" button in the left navigation to open the Users page. |
Scroll through the table to find the user for whom you need to change a password.
If you have a large number of users in your company's account, you can either user filters to limit the entries in the table to a known criteria that matches the user, or you can use the table search to find a user by name, see next image.
Once you find the user, click on the pencil icon 
to the left of their email address.
Clicking the pencil will open the "Edit User" dialog box. Scroll to the bottom of the dialog box and click on the "Reset Password" button.
Type in a simple password into the field as shown.
Click on the "Save" button.
If you check the "Send Email" checkbox, an email with login instructions will be sent to the user.
When the user next logs in to any Marketscape product, they will need to use the password your created. When they log in, they will be prompted to create a new password.
Comments
0 comments
Article is closed for comments.