Overview

The Calendar Subscription feature allows you to set up a one-way feed from your calendar in CRM to Microsoft Outlook, Google Calendar or Apple Calendar. Your "external" calendar will update in accordance with the settings in your calendar app (that is, there is no setting in Marketscape CRM). When you set up the connection, events from Marketscape CRM from one month in the past and up to two months in the future will be displayed in your external calendar.

Let's get started!

We will show you how to get the links to set up the connection between Marketscape CRM and your calendar software, then we will provide some tips for working with Outlook and Google Calendar. The process for setting up Apple Calendar is slightly more "automatic" as you will see.

Although you can get the required link/file (for Outlook) through the CRM Mobile App, it is far easier to set up both Outlook and Google Calendar from the Web app. We will show you what to do through the web interface first. There is a way to manually create the Apple link, which we will show you in the Extra Super-Techy Option, at the bottom of this article.

Let's get Oriented - If you compare the "action steps" for setting up calendar subscription between CRM for Web and CRM Mobile, you might notice similarities. Yes, they are, if you learn these steps in one app, you will know what you are doing in the others.
CRM for Web	Android	Apple iOS - iPhone

Before attempting to set up a connection between Marketscape CRM and Outlook, please make sure that your firewall or antivirus software is not blocking Outlook. You may need to set up Outlook as an exception. If you have issues, make contact with your internal support team.
To use this feature, your Outlook must be updated to version 1.2025.219.400 or later.

Marketscape CRM for Web

To get the needed file, follow these instructions:

Click on the Profile Settings dropdown at the top right of any page.

This opens the menu shown in the next image. Click on the "My Profile" link.

This will open the "My Profile" page and you will need to scroll down to the "Calendar Settings" section.

The content in the blue box is a link.

If you don't see the link with your name and "Calendar" and the long string of characters, you will see this instead:

Click on the "Generate Link" link to create the extended link that includes the lengthy code. (As shown in the blue box.)

The text in the box (above) is a link that opens up the menu in the following image:

The menu that opens provides you with 5 options which are described below.

The first three options are different ways of creating an .ICS file for your Outlook calendar.

Copy to Clipboard

This copy to clipboard option is available to you in both web and mobile; and for Apple devices, and in the Android mobile app. When you use this option, you will copy to your device clipboard a Web URL that aligns with your device. We will show you what this looks like on each device below.

If you choose this option in the web app, you will see the following confirmation dialog box:

What you have just copied will look like one of these:

For Outlook: https://crm-api.trellahealth.com/calendar/subscriptions/82474de8-1ebe-470b-b9a0-0bf78e5768b6

For iOS: webcal://crm-api.trellahealth.com/calendar/subscriptions/82474de8-1ebe-470b-b9a0-0bf78e5768b6

Using the link

The link you just copied can be pasted in a text message or an email so you can send it to yourself for use on another device. You need to make sure that you send this link to a similar device. For example: if you "copy to clipboard" on an iPhone and try to use that link on a PC, you will get an error asking you how to open the link.

Created on PC or Android - If you paste the link into a web browser it will create a file in your download folder called "Cal.ICS." .ICS files can be used in Microsoft Outlook to add the subscription to your calendar. We will show you how to use this .ICS file below.
Created on iPhone - Using the link will will open your Apple Calendar and walk you through adding the calendar (see Marketscape CRM for Mobile - iPhone below).

Calendar

Clicking this option immediately creates an .ICS file in your "Downloads" folder. We will show you how to use this .ICS file below.

If you click the "Share" option, an email will be sent to you that has the subscription link. The link is the same as if you had copied it to your clipboard and emailed it to yourself, and it can be used to create an .ICS file in a web browser. When you click the link, you will receive the following confirmation:

Use the link as described above.

Google Calendar

If you choose the "Google Calendar" option, a browser window will open to facilitate immediately adding your Marketscape CRM calendar to your Google calendar.

Simply put, you can click on "Add" to add your Marketscape CRM calendar to your Google Calendar.

Delete Subscription

If you click on this option, you will receive the following alert:

Please click cancel. If you don't want your Marketscape CRM calendar event forwarded to an external calendar, just don't set it up.

If you do decide to delete subscription, this option will turn off the feed to all of your external calendars. Then, if you want to set up a calendar link again, you can choose to generate another link as shown above.

Marketscape CRM Mobile - Android

You can do many of the same steps on your Android phone as you can do in Marketscape CRM for web.

Action	Image
From any page, click on the menu "hamburger" icon at the top left. This will open the mobile app menu.
Sweep the menu down until you reach the "Settings" option.
Tap on "Settings."
From the options available, tap on "Subscription" to open additional options.
The following options are revealed. The web link displayed at the top of the options should look familiar. It is the same link we saw in Marketscape CRM for web above. Here are the options: Text - This will open the default text messaging software on your phone. You might need to allow the software access to send the message. You will need to choose a recipient. The web link that is used to create an .ICS file will be sent using your phone's text messaging software. Email - Just like the text option, tapping "Email" will open an email application. You may need to provide permission for the software to open your email application, and you will need to select a recipient. The same web link will be sent. Copy to clipboard - This will copy the web link to your phone's clipboard so that you can paste it in an email or text or other document. Delete Subscription - this will delete your calendar subscription.

Once you have sent the link, you can use it to create the .ICS file needed to add your calendar to Microsoft Outlook, or Google Calendar (See below).

Marketscape CRM Mobile - iPhone

Follow the instructions below to

Action	Image
Click on the "hamburger" icon at the top left of any page in Marketscape CRM Mobile to open the program settings Tap "Subscription" to open the Calendar Subscription options. What each option in this menu does is explained with the images below.
Calendar - When you click on the "Calendar" option, you will receive the following prompt. Click on "Open."
The interface that opens will include the the option to add the subscription calendar by clicking the "Subscribe" button. Note that the link is automatically added to the Subscription URL field.
You will then be able to provide a name for the calendar Click the "Add" link to add the calendar. Note that a preview of some of the events are provided to confirm that the calendar is the correct one.
Outlook - When you click on "Outlook" in the options, Outlook will open on your device and allow you to add the calendar. Three more options: Share - will allow you to share the link using chat or email. Copy to Clipboard - will allow you to then paste the web link into an email or chat so you can forward it to another device or to another person. Delete Subscription - This will delete the subscription link from the settings page.

One up side of having an iPhone is that the process quickly moves you to the "Add Calendar" interface.

If you use the web link (that you emailed or just copied to clipboard) in a browser on any Apple device, it should take you directly to your calendar software for that device.

Outlook - .ICS, or that long URL

Outlook has multiple paths to setting up a calendar. Oddly, our repeated testing has yielded mixed results.

You need to subscribe, not import or upload.

What you get

Let's look at our starting resources and then what we can do to use them.

Remember when we clicked on that long link on our profile page

Clicking on "Copy to Clipboard" produced something that looks like this:

https://crm-api.trellahealth.com/calendar/subscriptions/9291d8ca-6fc5-4f68-bd2e-675edccfcecb

This is a URL, and if you drop the URL into a browser, it will create a file called cal.ics. and drop it into your downloads.

Clicking on "Calendar" created the cal.ics file in your downloads without giving you the lengthy URL.

Using the .ICS file

If you open the cal.ics file (double click on it), Outlook will open.

Sometimes, when you open an .ics file, you will be prompted to choose which program you want to use to open it.

Old Outlook - shown in dark mode

When "Old" Outlook opens, you will need to click on the "Calendar" link in the left navigation.

The calendar page will open.

Right click on "My Calendars" in the calendar list.

The following shortcut menu shown in the image below will open:

Hover over "Add Calendar" to reveal "From Internet"
Click on the "From Internet" link

The following dialog box will open. This is where you will need that long URL from before

Paste the URL into the field as shown in the image below
Click the "OK" button

The calendar will be available in your list of calendars.

New Outlook - shown in light mode

When "New" Outlook opens, you will need to click on the "Calendar" link in the left navigation.

Big Difference - New Outlook is programmed to respond to the fact that you had opened a .ICS file and opens the "Add Calendar" page automatically.

Notice that the default page is "Upload from file." Do not use this page! If you do, the calendar will be uploaded but will not update.

Instead, click on the "Subscribe from web" button in the left navigation.

Since Outlook wanted to do it their way, you will receive a prompt.

Click the "Discard" button.

The "Subscribe from web" page will open. This is where you need that long URL from above.

Paste the URL in the "Example" field

The page will change to provide lots of options, allowing you to customize the way the new calendar appears on your calendar page in Outlook.

You must provide a name for you calendar. From our example below, we named our calendar, "From MAR CRM"
Click the "Import" button

Your Marketscape CRM event will now appear in the calendar you named in your Outlook.

Outlook Online

Login to Outlook online
Click on the calendar icon, and then click "Add Calendar."

Follow the instructions listed above in the "New Outlook" instructions.

Using an .ICS file for Google

The easiest way to add your calendar subscription to Google Calendar is to use the Google Calendar option described above. Google describes how you can use the .ICS file you created above to connect your Marketscape CRM calendar to Google Calendar.

FAQ's

Does Calendar Subscription work with any calendar software that allows you to add third-party calendars?

Answer - Maybe. We have tested Apple calendar, Google calendar, and Outlook. You can certainly try the .ICS file on other applications and see if the integration works.

Is there a limit to the number of calendar subscriptions I can have?

Answer - Marketscape CRM will only generate a single link for a user account. The ability to link multiple CRM accounts to a third-party calendar depends on the external calendar service.

When will I see updates from Marketscape CRM? What if I make a change to a calendar event?

Answer - Update frequency will vary depending on your third-party calendar's settings. Some apps allow every 5 minutes while others only allow every 24 hours. Any changes made in your Marketscape CRM calendar may take time to populate to your calendar.

What can I do if the the times don't match between Marketscape CRM and my calendar?

Answer - Time discrepancies are the result of mismatched settings. These could be set incorrectly in the device you are using, Outlook, or in Marketscape CRM.

The following options include steps for fixing the time zones in different apps or devices

If the time zone is set incorrectly in Marketscape CRM, your account administrator can fix the setting.

Extra Super-Techy Option

If you looked closely at the web links that are created by various options in the Calendar Subscription settings, you might notice that the only difference is what you see in the two modified links below.

https://crm-api.trellahealth.com/calendar/subscriptions/XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX

webcal://crm-api.trellahealth.com/calendar/subscriptions/XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX

All of the Xs represent the code that you will see used in most steps that identifies your calendar.

The "webcal" at the beginning of the link will work for Apple products. If you use the link starting with "https" the link will create an .ICS file when added to a browser. If you need to set up your calendar on multiple different device types, you can use your specific calendar code to replace the Xs in the links above.

Or just follow the instructions above for the appropriate device. :)

Calendar Subscription

Overview

In this article

Let's get started!

CRM for Web

Android

Apple iOS - iPhone