Overview

To keep Marketscape CRM accounts secure, user passwords will expire every 120 days. Once signed into their account, users will be prompted to enter a new password before being able to continue using Marketscape CRM.

This password change can be temporary if the user prefers to use the same password. Once users have logged in, they are able to change their password to a previous password by following the instructions in this article: Changing your password.

Marketscape CRM passwords need to be at least 8 characters long and contain at least 3 of the following: Uppercase letter, lowercase letter, number, special characters (e. g. @#$%*&!).

Locked Accounts:

A user's account will become locked after five consecutive failed login attempts. These attempts can be a combination of attempts to login on the mobile app or on the web.  After the account become locked, users can unlock their account by completing a password reset or by making contact with support. 

The only way to maintain your current password when your account becomes locked is to contact our support team.