Because Marketscape CRM contains confidential HIPAA protected information, it also includes a security setting whereby all users are logged out on a fixed period. The time period for that log out (or time out) can be decided upon and modified by an account administrator. The time period for the web app and mobile app can be set independently of one another, but are modified in the same location.
To modify the Time Out Settings for your account
Click on Settings in the top right corner of the Marketscape CRM web application.
Click Time Out Settings in the Setup section of the Settings Links & Tools box on the left side of the window.
In the Inactivity Log Out Settings window, change the drop-down menus to the values that you'd like for your team, choosing a time out period for both the web and mobile applications.
Click the Save Settings button to immediately update the time out settings for your account.
Time Out Ranges
The possible settings for web and mobile are:
- Web - 2 minutes to 60 minutes
- Mobile - 30 minutes to 7 days
Since mobile users access the application sporadically throughout the day, the longer time out settings provides fewer interruptions. However, since HIPAA information is contained within the mobile app, we strongly suggest that mobile users enable auto-lock on their device and have a password or Touch ID setup to unlock their device.