Enabling a Disabled User

Enable a disabled user account

To enable an account that is disabled in Marketscape CRM, follow these steps:

Click on Settings in the left navigation of the Marketscape CRM web application.

Click Users in the Settings Links & Tools box on the left side of the window.

All disabled users will appear in bottom section beneath "Inactive Users." Click on the check box to the left of any users you want to enable.

Using the Bulk Actions drop-down menu (below the list of inactive users), choose Enable.

A user license needs to be available for this option to be available. To free up a license, you can disable a user that is not using Marketscape CRM, or you can reach out to your Customer Success Manager to add an additional user license.

Related Articles:

• Role Management and Configuration
• Adding a new user
• Disabling a user
• Resetting a user's password